Store policy

Return & Refund Policy

All services are final and non-refundable once completed.
Due to the nature of our services and hygiene standards, refunds cannot be issued for completed services.

If you have any concerns regarding your service, please inform our team before leaving the salon, and we will do our best to address the issue at that time.

Retail products may be returned within 7 days of purchase, provided they are unused, unopened, and in original packaging, with a valid receipt.
Opened or used products are not eligible for return or exchange.

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APPOINTMENTS

a. Booking in advance is always suggested. Walk-ins are accepted upon availability. Please book your appointments online through our website and make sure to select a technician. It's possible that the technician may be different from the one you initially booked unless you specifically request their service. If you are unable to select a technician during the booking process, it means we don't have any available slots with that technician. In such cases, please refrain from making a booking as you may not receive the services when you arrive. Additionally, please ensure that all your information is accurate. We will send a confirmation after you have successfully booked your appointments.

b. For waxing appointments, please ensure that you have not shaved your hair for at least two weeks prior to your appointment. Otherwise, the hair may not be able to be removed as desired.

c. We recommend that you wear open-toe shoes or bring a pair of slippers with you when you book pedicure services.

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Cancellation & No-Show Policy
a. All cancellations must be made more than 24 hours before your appointment. No-shows, late cancellations, and same-day changes will be charged the full price for the services. Please arrive on time, and we will do our best to ensure your appointment starts promptly as well.
b. We are unable to accommodate appointments if you arrive more than 10 minutes late. In such cases, your appointment will be automatically canceled and charged the full service price.

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Thank You

Thank you for your understanding and cooperation. These policies help us provide a smooth, respectful, and high-quality experience for all guests.